Worker Safety & De-escalation Basics

Gain an introduction to de-escalation techniques and learn appropriate strategies for preventing, recognizing, and responding to safety threats. Topics include: The importance of treating all people with dignity and respect; The four A’s of Safety (awareness, assessment, anticipation, and action), assessing behavior and the environment; importance of boundaries, types and aspects of communication, common risk factors, personal worker safety issues (home, office, vehicle, home visits), de-escalation techniques, response to human and non-human safety threats.

Learning Objectives:

1. Be aware that all people have the right to be treated with dignity and respect.

2. Recall the Four A’s of Safety.

3. Understand that a person has to first manage his or her own behavior before asking other people to manage theirs.

4. Understand the need to create boundaries for self and others.

5. (verbal, nonverbal, and paraverbal).
6. (body language, tone, word choice).
7. (e.g., weapons, animals, communicable diseases, driving hazards).
8. (e.g., de-escalation, leaving the scene, etc.)