Worker Safety & De-escalation Basics

Gain an introduction to de-escalation techniques and learn appropriate strategies for preventing, recognizing, and responding to safety threats. Topics include: The importance of treating all people with dignity and respect; The four A’s of Safety (awareness, assessment, anticipation, and action), assessing behavior and the environment; importance of boundaries, types and aspects of communication, common risk factors, personal worker safety issues (home, office, vehicle, home visits), de-escalation techniques, response to human and non-human safety threats.

Learning Objectives:

1. Be aware that all people have the right to be treated with dignity and respect.

2. Recall the Four A’s of Safety.

3. Understand that a person has to first manage his or her own behavior before asking other people to manage theirs.

4. Understand the need to create boundaries for self and others.